Air Liquide offers three main medical options. While these plans have different features and costs, they offer the same services and types of care, in-network preventive care at no cost to you and the same network of providers.

Houston and Dallas area employees may also have access to a Select ACO option. Additionally, employees living in California may also have access to Kaiser HMO options.

No matter which Air Liquide Aetna medical plan you choose, you’ll have access to:

Preventive Care

Preventive care is covered at 100% by all medical options offered through Air Liquide. All COVID-19 tests are fully covered as preventive care as well. Call the number on the back of your ID card for more information.

Other preventive care procedures include:

  • Annual physicals
  • Blood pressure and cholesterol screenings
  • Mammograms
  • Colonoscopies
  • Vaccines
  • And more!

For a full list of covered preventive care, see the Summary Plan Description.

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Teladoc Expert Medical Services

There are times when going to the doctor’s office or an urgent care clinic is simply too much to handle. Maybe you don’t have time, you’re too sick or you can’t get an appointment. Wouldn’t it be great to talk to a doctor from your house, hotel room or office?

You can – it’s called Teladoc. It’s a convenient and affordable option for care for a variety of issues, such as sinus infections, the flu, pink eye, rashes, UTIs and other common ailments. You can also use Teladoc for behavioral health issues.

While the COVID-19 test cannot be administered through a virtual visit, your doctor can help determine if you should be tested. Copays for Behavioral Health visits will be waived through September 30.

Visit Teladoc’s website or call 1-855-835-2362 to connect with a board-certified doctor by phone or video. For Behavioral Health, visit Teladoc’s therapy page. Please note that you may experience longer than usual wait times. Consider using the Teladoc app or go online for better scheduling options. If you’re enrolled in a Kaiser plan, you can access Telemedicine services directly through Kaiser.

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Aetna Concierge

Call 1-866-449-6495 to speak with an Aetna Concierge representative for help answering your questions related to Air Liquide’s Aetna medical plans, locating providers and using tools and resources.

Aetna’s Concierge Services can help you:

  • Select a doctor
  • Better understand your coverage
  • Get answers to questions about a diagnosis
  • Plan for an upcoming treatment
  • And more!

Call the number on the back of your ID card (1-866-449-6495) and ask for the Concierge.

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Expert Second Opinion

2nd MD connects you with board-certified, leading doctors across the country for an expert second opinion via video or phone within three to five days. Their Care Team coordinates all the details, so you can focus on one thing — getting the best care possible. This free and confidential service provides expert medical reviews to help you make confident medical decisions about conditions, procedures and treatments.

Visit www.2nd.MD/aetna or call 866-410-8649

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Aetna’s Custom Care Management Unit

Regardless of which Aetna medical plan you choose, Aetna’s Custom Care Management Unit can help you manage a chronic condition or hospitalization. The Custom Care Management Unit will contact you if you qualify so you don’t have to figure out next steps. A health care advocate nurse that knows your case will work with you to help you with your health needs quickly. Call 1-866-449-6495 for more information.

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Wondering if you should go to the ER? Have a question about your medications? Registered nurses can provide you with information about health conditions, medications, treatment options and moreNurseLine can help you:

  • Understand treatment options
  • Ask medication questions
  • Choose appropriate medical care
  • Locate available local resources

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