Key Contacts

If you need to… Contact Website Phone Availability
  • Enroll
  • Add or drop a dependent
  • Report a life event
  • Change or designate a beneficiary
  • Find detailed overviews of your benefits and SPDs
  • Get help with claim issues or issues related to accessing care
  • Find out if you are eligible for retiree medical benefits
Air Liquide Health Benefits Center 1-800-964-8826 Monday-Friday


  • Recognize colleagues for demonstrating behaviors that support Air Liquide’s core values and the 2017 NEOS enablers and drivers
  • Redeem award points for personal items
Above and Beyond N/A N/A
  • Speak with an Aetna Concierge
  • Find a physician or healthcare facility in the Aetna network
  • File a claim or check a claim status
  • Request a new ID card or print a temporary card
  • See a summary of covered health services
  • Aetna Custom Care Management Unit
Aetna 1-866-449-6495 Monday-Friday

8AM-6PM (CT)

  • Find work/life resources
  • Access confidential counseling and services
  • Access interactive tools and educational resources to help with life’s changes and challenges
Aetna Resources for Living (EAP)


Air Liquide

Password: eap

1-888-238-6232 24/7
  • Address non-eligibility access to care and claims issues that you have been unable to resolve through direct contact with the health plans
  • Resolve claim related issues with health providers
  • Initiate corrective and/or proactive action as appropriate to resolve or avoid health related issues
Air Liquide Advocacy Team 1-800-964-8826 Monday-Friday


  • Access personal pension data
  • Model pension benefits
  • Use retirement planning tools
  • Designate or change your pension beneficiary
Air Liquide Pension Services (ALPS) 1-877-465-2577 Monday-Friday

8AM-6PM (CT)

  • Report first aid treatment (reported by Employee, Manager or HSES Representative)
  • Seek first aid advice for a work-related incident
Axiom 1-877-502-9466 24/7
  • Be sure about a medical decision
  • Get a free second medical opinion
Best Doctors 1-866-904-0910 Monday-Friday


  • Find a PPO network dentist
  • File a claim or check a claim status
  • Request a new ID card
  • Print a temporary ID card
  • See a summary of covered health services
Cigna Dental 1-800-244-6224 24/7
  • Find a network retail pharmacy or a CVS Caremark mail order pharmacy
  • Learn more about managed drug programs
CVS Caremark 1-800-552-8159 N/A
  • File a workers’ compensation claim when a work-related injury requires medical treatment
  • Reported by either the manager or the HSES representative
Gallagher Bassett N/A N/A
  • Inquire about wellness incentives
  • Download wellness incentive form
  • Participate in online health assessment
  • Inquire about wellness challenges
  • Participate in health coaching
Healthy Elements Wellness Program 1-855-688-6587 Monday-Friday

7AM-7PM (CT)

  • Prepare or update a will, living will or powers of attorney
Hyatt Legal Plans, Inc. 1-800-821-6400 Monday-Friday


  • Access medical and travel security information
  • Obtain pre-travel advice to prepare for a safe and healthy trip
  • Arrange for emergency assistance abroad
International S.O.S. United States: +1-215-942-8226


+33-0-155- 633-155



  • Purchase auto and home insurance at group discounted rates
  • Purchase personal excess liability, boat, condo, motorhome, recreational vehicle, or renter’s insurance
MetLife – Home & Auto 1-800-438-6388 Monday-Thurs.

8AM-10PM (EST)




9AM-4:30PM (EST)

  • File a Short-Term or Long-Term Disability claim
  • File a Family Medical Leave Act (FMLA) claim
MetLife – Leave of Absence 1-877-638-8262 Every day

8AM-11PM (EST)

  • Access medical, legal, transportation and financial assistance when you are more than 100 miles away from home
  • Make flight, hotel and dining reservations as well as business-related services when you are more than 100 miles away from home
MetLife – Travel Assistance

Login: axa

Password: travelassist

1-800-454-3679 24/7
  • Chat with a nurse
  • Understand treatment options
  • Ask medication questions
  • Choose appropriate medical care
  • Get help preparing for a doctor’s visit
NurseLine 1-800-556-1555 24/7
  • Request to close an HSA opened in error
  • Request for the return of excess contributions
  • Determine your health care spending account contributions and potential increase in savings
PayFlex 1-888-678-8242 Monday-Friday

8AM-6PM (CT)

  • Find a network vision plan provider
  • File a vision care claim
Superior Vision 1-800-507-3800  Monday-Friday

7AM – 8PM (CT)


10AM – 3:30PM (CT)

  • See your 401(k) balance
  • Change contribution amount/investment selections
  • Access investment guidance provided by Morningstar
  • Designate or change your 401(k) beneficiary
T. Rowe Price 1-800-922-9945 Monday-Friday

7AM-10PM (EST)

  • Check the balance of your FSA card
  • Check on claim status
Your Spending Account (YSA) 1-800-964-8826 Monday-Friday


  • Learn about Medicare
  • Apply for Medicare
  • Start, finish or check the status of an application
  • Manage your Medicare benefits
Medicare Social Security Assistance 1-800-MEDICARE (1-800-633-4227)
  • Learn about what Social Security Disability is, how you can qualify and how much you can earn
  • Apply for Social Security Disability
  • Know your rights and what you should do if you get denied
  • See what conditions can qualify you for Disability Benefits
  • Estimate your monthly benefit
Social Security Disability 1-800-374-9950, ext. 390