Key Contacts

If you need to… Contact
  • Enroll
  • Add or drop a dependent
  • Report a life event
  • Change or designate a beneficiary
  • Find detailed overviews of your benefits and SPDs
  • Get help with claim issues or issues related to accessing care
  • Find out if you are eligible for retiree medical benefits
Air Liquide Health Benefits Center


Monday-Friday 7AM – 7PM CST

  • Recognize colleagues for demonstrating behaviors that support Air Liquide’s core values and the 2017 NEOS enablers and drivers
  • Redeem award points for personal items
Above and Beyond

  • Get a fitness center membership for $25 a month
  • Access to 9,000+ fitness centers
  • $75 to start; $25 enrollment fee, $25 first months membership and $25 last months membership
  • No contract required
Active & Fit Direct


Monday-Friday 7AM – 8PM CST

  • Speak with an Aetna Concierge
  • Find a physician or healthcare facility in the Aetna network
  • File a claim or check a claim status
  • Request a new ID card or print a temporary card
  • See a summary of covered health services
  • Aetna Custom Care Management Unit


Monday-Friday 8AM – 6PM CST

  • Find work/life resources
  • Access confidential counseling and services
  • Access interactive tools and educational resources to help with life’s changes and challenges
Aetna Resources for Living (EAP)
Air Liquide Password: eap

1-888-238-6232; Available 24/7

  • Address non-eligibility access to care and claims issues that you have been unable to resolve
  • Resolve claim related issues with health providers
  • Initiate corrective and/or proactive action as appropriate to resolve or avoid health related issues
Air Liquide Advocacy Team


Monday-Friday 7AM – 6PM CST

  • Access personal pension data
  • Model pension benefits
  • Use retirement planning tools
  • Designate or change your pension beneficiary
Air Liquide Pension Services (ALPS)


Monday-Friday 8AM – 6PM CST

  • Report first aid treatment (reported by Employee, Manager or HSES Representative)
  • Seek first aid advice for a work-related incident

1-877-502-9466; Available 24/7

  • Be sure about a medical decision
  • Get a free second medical opinion
Best Doctors


Monday-Friday 7AM – 8PM CST

  • Find a PPO network dentist
  • File a claim or check a claim status
  • Request a new ID card
  • Print a temporary ID card
  • See a summary of covered health services
Cigna Dental

1-800-244-6224; Available 24/7

  • Manage your student loans by refinancing or smarter student loans for your education or your child’s undergraduate or graduate education


Monday-Friday 8AM – 5pm CST

  • Find a network retail pharmacy or a CVS mail order pharmacy
  • Order and manage prescriptions & check drug coverage
  • Manage prescription costs and access savings tools
CVS Caremark


  • File a workers’ compensation claim when a work-related injury requires medical treatment
  • Reported by either the manager or the HSES representative
Gallagher Bassett

  • Inquire about wellness incentives
  • Download wellness incentive form
  • Participate in online health assessment
  • Inquire about wellness challenges
  • Participate in health coaching
Healthy Elements Wellness Program


Monday-Friday 7AM – 7PM CST

  • Prepare or update a will, living will or powers of attorney
Hyatt Legal Plans, Inc.


Monday-Friday 7AM – 6PM CST

  • Access medical and travel security information
  • Obtain pre-travel advice to prepare for a safe and healthy trip
  • Arrange for emergency assistance abroad
International S.O.S.

United States: +1-215-942-8226

Paris: +33-0-155- 633-155

Singapore: +65-6338-7800

All Available 24/7

  • Purchase auto and home insurance at group discounted rates
  • Purchase personal excess liability, boat, condo, motorhome, recreational vehicle, or renter’s insurance
MetLife – Home & Auto


Monday-Thursday 7AM-9PM CST; Friday 7AM-8PM CST; Saturday 8AM-3:30PM CST

  • File a Short-Term or Long-Term Disability claim
  • File a Family Medical Leave Act (FMLA) claim
MetLife – Leave of Absence


Monday-Sunday 7AM – 10PM CST

  • Continue your life coverage benefits after ending employment with Air Liquide
MetLife – Transitions Solutions


Monday-Friday 8AM – 5PM CST

  • Access medical, legal, transportation and financial assistance when you are more than 100 miles away from home
  • Make flight, hotel and dining reservations as well as business-related services when you are more than 100 miles away from home
MetLife – Travel Assistance
axa Password: travelassist

1-800-454-3679; Available 24/7

  • Chat with a nurse
  • Understand treatment options
  • Ask medication questions
  • Choose appropriate medical care
  • Get help preparing for a doctor’s visit

1-800-556-1555; Available 24/7

  • Request to close an HSA opened in error
  • Request for the return of excess contributions
  • Determine your health care spending account contributions and potential increase in savings


Monday-Friday 8AM – 6PM CST

  • Family building support for infertility
  • Innovative, all inclusive benefit includes personalized, concierge style support, customer digital tools, and access to largest network of reproductive endocrinologists


Monday-Friday 8AM – 8PM CST

  • Find a national network vision plan provider
  • File a vision care claim
Superior Vision (National Plan)


Monday-Friday 7AM – 8PM CST; Saturday 10AM – 3:30PM CST

  • Connect with a licenses doctor, dermatologist or therapist
  • Access quality healthcare from your home or while traveling
  • Get a prescription sent to your local pharmacy when medically necessary
Teladoc (835-2362); Available 24/7
  • See your 401(k) balance
  • Change contribution amount/investment selections
  • Access investment guidance provided by Morningstar
  • Designate or change your 401(k) beneficiary
T. Rowe Price


Monday-Friday 6AM – 9PM CST

  • Check the balance of your FSA card
  • Check on claim status
Your Spending Account (YSA)


Monday-Friday 7AM – 7PM CST

  • Learn about Medicare
  • Apply for Medicare
  • Start, finish or check the status of an application
  • Manage your Medicare benefits
Medicare Social Security Assistance

1-800-MEDICARE (1-800-633-4227); Available 24/7

  • Learn about what Social Security Disability is, how you can qualify and how much you can earn
  • Apply for Social Security Disability
Social Security Disability

1-800-374-9950, ext. 390

Monday-Friday 8AM – 4PM CST

Internal HR Mailboxes